Case Management Officer

Job Description

The Ministry of Children, Community and Social Services is looking to hire dedicated candidates for the position of Case Management Officer. The job location is in Toronto. This position is right for people who are looking for a job in public administration and the social service industry. To apply for this position, the candidate should have a diploma or a degree in administration or legal studies. The selected candidate will get a competitive compensation package of $1,265.80 to $1,554.23 per week. The last date to apply for this position is July 7, 2026.

Key responsibilities of the candidate

The candidate will be responsible for managing the cases. They will help the clients in different stages of the case. The candidate will communicate with the public. They will provide professional services. The candidate will interpret the court orders and explain the legal documents in simple language to their clients. The candidate will take into account the situation of the client and deal with the case accordingly. They will negotiate when the time comes for the payment. The candidate will help with solving the difficult cases with the team members. The candidate will also be responsible for maintaining records. They will do the research related to the cases.

Professional qualifications of the candidate

The candidate should have a diploma or a degree in administration, legal studies, social services, or a related field. A combination of education and experience can also be considered for this position. The candidate should have English and French language skills. This will be a long-term opportunity to work in the government sector.

Experience needed

The candidate should have experience in providing customer service. They will be responsible for handling client matters that are sensitive. The candidate should have experience in case management. They should know well about records administration. If the candidate has experience in a public service environment, it will be considered an asset. The candidate should have experience in researching and analysing information. They should have experience in writing good documentation. The candidate should have experience in managing different tasks within the deadline. The candidate should have experience in interpreting policies and legislation. The candidates who have worked in client service industry will have a strong resume.

Skills and competencies

The candidate should have good communication skills so that they can explain the difficult information in simple language to their clients. They should have good interpersonal skills so that they can have good relationships with the clients and team members. The candidate should have good analytical skills so that they can solve the cases. The candidate should be able to do research. They should be able to review the financial records. The candidate should have good organisational skills because they will be managing different types of work in a deadline. The candidates should be focused so that they can make decisions based on legislation.

Employee benefits

The selected candidate will get a competitive compensation package of $1,265.80 to $1,554.23 per week. They will get comprehensive health and dental benefits. The candidate will get paid leave and professional development opportunities. The candidate will get to participate in the government pension plan. The candidate will get access to the mentorship program. There will be an opportunity for learning and career growth. The candidate will get a chance to work in inclusive and supportive workplace.

Government of Ontario Case Management Officer Jobs Salary

• The salary for the Government of Ontario‘s Case Management Officer jobs ranges from $1,265.80 – $1,554.23 Per week.

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How to apply for this position

The interested candidates can submit their applications online directly on the official website. The candidates are required to submit their resume and cover letter. They should complete a written assignment of about 250 words. The last date to apply for this position is July 7, 2026.

Application tips for the candidates

The candidate should mention the experience they have in customer service. They should also give examples where they mention how they have problem-solving abilities and they manage the difficult work. The candidates should also mention their experience with monitoring compliance and providing administrative support.