Client Support Centre Agent

Job Description

If you are looking for a job in the public sector of Canada in the immigration industry, then this might be the right opportunity for you. Immigration, Refugees and Citizenship Canada (IRCC) are looking to hire a dedicated candidate for the position of Client Support Centre Agent. The job location will be Montreal, Quebec. To apply for this position, the candidate should have a Secondary School diploma. This is a casual and term employment opportunity for the candidate. The selected candidate will get a competitive compensation package of $61,789 to $69,106 per year. The last day to apply for this position is August 28, 2026.

Key responsibilities of the candidate

The candidate will be responsible for handling enquiries from the client over the telephone. They will provide information regarding immigration policies and programs. The candidate will review the files of clients using the internal government system. They will explain the process of eligibility and application requirements to the clients. The candidate will help the client by providing them with a status update and other available services. While handling sensitive information, the candidate will maintain confidentiality at the workplace. They will help to implement the organisational service standards in a past contact centre environment. The candidate will be responsible for collaborating with colleagues and supervisors.

Required qualifications of the candidate

The candidates should have a Secondary School diploma from a recognised institution. Or the candidate could have a good score on a public service commission test approved as an alternative to secondary school education. Or the candidate can have a combination of education and relevant experience to apply for this position. The candidates who have completed their education outside Canada will be required to provide an educational credential equivalency documentation. The candidate should be proficient in English and the French language.

Experience needed for the position

The candidate should have 12 months of experience in customer service or a related field. They should have experience in handling a high volume of enquiries. The candidate should have experience in providing Quality Services to the clients. They should know about the client support process and problem-solving techniques. The candidates should have experience working with different software platforms together. If the candidate has experience in government services or public administration, it will be considered an asset.

Skills and competencies of the candidate

The candidate should be adaptable in a changing work environment. They should be able to provide good client services. The candidate should have good communication skills. They should have analytical thinking skills so that they can make good decisions. The candidate should be able to work independently and in collaboration with different team members. The candidate should be proficient in using Microsoft Outlook and web browsers related to technology. They should be able to work in a call centre like environment.

Employee benefits

The selected candidate will get a competitive compensation package of $61,789 to $69,106 per year. There will be a potential opportunity for future career growth. The candidate will get the opportunity to gain experience in Canada Federal Public Service. They will get exposure to professional development and training programs. The work arrangement will be hybrid for the candidate. There will be an option for future opportunities that will provide access to the government pension plan and health programs.

IRCC Client Support Centre Agent Jobs Salary

The salary of Immigration, Refugees and Citizenship Canada Client Support Centre Agent jobs is from $62,533 to $67,699 per year.

Read: Administrative Assistant Jobs 2026 | CSIS

How to apply for this position

The interested candidates can submit their applications online directly on the official website. The candidates are required to carefully study all the qualification requirement and make sure that their documentation is complete before submission. The last date to apply for this position is August 28, 2026.

Application tips for the candidate

The candidate should mention their customer service skills and their communication skills in their resume. They should also mention their ability to work in collaboration with different team members. Candidate should mention their proficiency in English and French language along with their experience in using Microsoft Office Suite.