Client Services Agent

Job Description

If you are looking for a professional career in the technology and Research support industry, then the employment opportunity in Canada is right for you. The National Research Council Canada (NRC) is looking to hire a dedicated candidate for the position of Client Services Agent. The job location is Ottawa in Ontario. This is a one-year term position for the candidate. The selected candidate will get a competitive compensation package of $58,442 to $74,316 per year. To apply for this position, the candidate should have a Secondary School Education and should be proficient in English and French. The last date to apply for this position is July 27, 2026.

Key responsibilities of the candidate

The candidate will be responsible for becoming the first point of contact for clients who are looking for information about programs and services. The candidate will respond to enquiries through telephone and email. They will make sure that the client receives accurate and professional assistance with their enquiry. The candidate will handle the requests of the clients and explain the processes and eligibility requirements. They will collect and update the information of the customer and maintain accurate data. They will use the client management system to solve the enquiry. The candidate will collaborate with different internal departments to provide support.

Professional qualifications of the candidate

To apply for this position, the candidate should have successfully completed Secondary School Education. If the candidate has Client Service Delivery Training, it will be considered an asset. The foreign educational credential should be supported by Canadian equivalency. The candidate should be proficient in English and French. This is a good job opportunity for people who are interested in customer service and professional development in Canada’s Research and Technology environment.

Experience needed for the position

The candidate should have experience providing customer service through telephone and email. They should have experience in collecting customer information and doing accurate data entry. The candidate should have experience using Microsoft Office applications. The candidate should have experience working in a client management or customer relationship management system. If the candidate has experience working in a call centre, that will be considered an advantage.

Skills and competencies of the candidate

The candidate should have good communication skills. They should have good client service orientation skills. The candidate should be able to multitask and also pay attention to the details. They should have good problem-solving skills so that they can use their judgement to make good decisions. The candidate should be able to work independently and as part of a team in collaboration. The candidate should be able to explain processes clearly to the clients who ask for the questions. The candidate should have good organizational skills so that they can manage it efficiently. The candidate should be proficient in Microsoft Office applications. They should be able to work in a fast environment where customer support is required.

Employee benefits

The selected candidate will get a competitive compensation package of $58,442 to $74,316 per year. The candidate will get an extra bonus for speaking English and French. The candidate will get comprehensive health and dental benefits. They will get disability and life insurance. The candidate will get a government pension plan. The work hours will be flexible and a hybrid work arrangement wherever possible. There will be opportunities for professional development and learning programs. The candidate will get an employee health and work life balance program.

NRC Client Services Agent Jobs Salary

• The salary for National Research Council Canada‘s Client Services Agent jobs ranges from $58,442 to $74,316 per annum.

Read: Court and Client Representative Jobs 2026 | Kenora | MAG

How to apply for this position

Interested candidates can submit their application online directly on the official website before the closing date. Candidates are required to submit a resume where they will mention their achievements in customer service. Candidates are also required to mention their educational information and status of citizenship. The last date to apply for this position is July 27, 2026.

Application tips for the candidate

The candidate should mention their accomplishments in the Customer Service Department. Mention their experience with a call centre or client support environment. The candidate should also mention their experience in using Microsoft office and client management software. They should give examples of handling different priorities while also maintaining a good service standard.