Customer Service Representative – Indigenous Special Program

Job Description

If you are a candidate looking for a meaningful employment opportunity in Canada in the public administration and customer service industry, then this might be the right position for you. The Workplace Safety and Insurance Appeals Tribunal (WSIAT) is looking to hire a dedicated candidate for the position of Customer Service Representative, Indigenous Special Program. To apply for this position, the candidate should have good customer service skills and a commitment to indigenous inclusion. The selected candidate will get a competitive compensation package of $29.53 to $34.75 per hour. The last date to apply for this position is July 8, 2026.

Key Responsibilities of the candidate

The candidate will be responsible for providing information through the telephone and email. Help the indigenous client by navigating the appeals process. The candidate will respond to the enquiry related to Tribunal procedures and services. They will update the information in the case management systems. The candidate will document the interactions with the clients and information related to the cases. The candidate will direct the enquiry to the appropriate departments whenever required. They will help the self-represented parties with procedural questions and forms. The candidate will do bookings of the meeting room and perform other administrative support functions. The candidate will act as a hearing ambassador. They will help the development of inclusive and cultural safe service practices.

Professional qualifications of the candidate

The candidate should have a post-secondary education in administration, public administration, indigenous studies, customer studies or a related field. A combination of education and related experience can also be considered for this position. The candidate should be able to learn Tribunal processes and legislation when required. If the candidate has professional certification in customer service or conflict resolution, it will be considered an asset.

Experience needed for the position

The candidates should have experience in customer service or a call centre. They should have experience in administrative support and records management. The candidate should have experience in community engagement and Indigenous initiatives. They should have experience in a legal or Healthcare environment. A candidate should have experience in working with confidential and sensitive information. They should be able to help the individuals who are dealing with difficult processes or systems.

Skills and competencies

The candidates should have a good understanding of indigenous cultures. They should have good communication skills. A candidate should have good interpersonal skills so that they can build good relationships. The candidate should be culturally sensitive and respectful when dealing with indigenous clients. They should be able to remain calm whenever they handle a challenging situation. A candidate should have good organisational skills so that they can manage their time effectively. Candidates should have good analytical thinking so that they can solve problems easily. A candidate should have knowledge of confidentiality and privacy requirements. They should be adaptable.

Employee benefits

The selected candidate will get a computer to compensation package of $29.53 to $34.75 per hour. This is a permanent and full-time employment opportunity. The candidate will get the opportunity for professional development and career growth. The candidate will get comprehensive health and dental benefits. They will get access to a pension and retirement savings program. The candidate will get a chance to work in an inclusive workplace culture. This is a stable public sector career opportunity.

Government of Ontario Customer Service Representative Jobs Salary

• The salary for the Government of Ontario‘s Customer Service Representative jobs ranges from $29.53 – $34.75 Per hour.

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How to apply for this position

The interested candidates can submit their applications online directly on the official website. Candidates are required to submit a resume and a cover letter. The last date to apply for this position is July 8, 2026. Only the selected candidates will be invited for further assessment.

Application tips for the candidate

The candidate should mention their experience working with indigenous communities or organisations. They should show that their customer service and communication skills are strong. The candidate should mention their capabilities related to organisation and administration. The candidate should mention examples of managing sensitive situations professionally.