Customer Care Representative (temporary part-time – 20 hours per week)

Job Description

If you are looking to build a professional career in the customer service and public administration industry, then the employment opportunity in Canada is just right for you. The Government of Ontario is looking to hire a dedicated candidate for the position of Customer Care Representative. The job location is Stratford, Ontario. This is a temporary and part-time job position where the candidate will have to work for 20 hours every week for up to 12 months. There is a possibility of extension as well. The selected candidate will get a competitive compensation package of $28.81 to $33.40 per hour. The last date to apply for this position is July 16, 2026.

Key responsibilities of the candidate

The candidate will be responsible for helping the customers fill out forms and applications. They will explain the government policies and procedures. The candidate will also be responsible for processing those transactions. They will check the eligibility requirements of the customers. The candidate will collect the payments and issue the forms. The candidate will be responsible for maintaining electronic records. The candidate should be good at report writing. The candidate will also help the customers to use online self-service workstations. They will be responsible for handling the enquiries from the customers. If there is any complex case, then the candidate will refer it to the appropriate government department.

Required qualifications of the candidate

The candidates should have a high school diploma or an equivalent educational certification. They should have experience in customer service or Administrative Training. If the candidate has done a course related to Communications or office technology, it will be an asset. It will also help them to grow long term in the Ontario public services. The candidate should be able to handle financial transactions and maintain accurate records.

Experience needed for the position

The candidate should have experience working in front-counter customer service. They should have experience in processing payments using a cash register. The candidate should have experience in doing administrative tasks in the office. They should know how to manage the records at the office. The candidate should have experience in solving customer enquiries. They should have experience working with electronic databases and office software. The candidate should be able to research the information so that they can help the customers.

Skills and competencies of the candidate

The candidate should have good communication skills. They should have good interpersonal skills and should listen to the enquiries of the clients. The candidate should be good at problem-solving so that they can communicate with the customers. The candidate should have critical thinking skills so that they can make good judgement. The candidate should be good at time management. They should pay attention to the details. The candidate should have experience handling cash. The candidate should have experience in administrative Record Keeping. Candidate should be good at collaborations and adaptable in different kind of office environment.

Employee benefits

The selected candidate will get a competitive compensation package of $28.81 to $33.40 per hour. This is a temporary and part-time employment with the possibility of extension of the job. The candidate will get comprehensive health and dental benefits. They will get an option for a government pension plan. The candidate will get paid vacation and leave provisions. There will be an opportunity for professional learning and development. The candidate will get a chance to work in an inclusive and supportive workplace environment.

Government of Ontario Customer Care Representative Jobs Salary

• The salary for the Ontario Public Service‘s Customer Care Representative positions ranges from $28.81 – $33.40 Per hour per hour.

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How to apply for this position

Interested candidates can submit their applications online directly on the official website. The candidates are required to submit a resume where they will mention their work experience and education. The candidate also needs to submit a cover letter in which they will mention how they qualify for the job requirements. The last date to apply for this position is July 16, 2026. Only the candidates who have submitted applications before the closing date will be considered further.

Application tips for the candidate

The candidate should submit the resume and cover letter to match the qualifications that are listed in the job posting. They should mention their accomplishments related to customer service and cash handling. The candidates should also mention examples where they show their ability to solve customer problems and work in collaboration with the team members.